At Scottsdale Water, we pride ourselves on delivering superior quality water and service to the Scottsdale community. Our employees ensure a safe, sustainable drinking water system, operate an innovative water reclamation system and help Scottsdale Water consistently maintain its position as one of the nation’s most advanced and efficient water utilities.
We value our employees and challenge them to constantly improve how we do business. Our team is made up of professionals from all disciplines – engineering, finance, operations, laboratory science, chemistry, public relations, hydrology, customer service, electrical, maintenance and so much more.
About the position
The Water Auditor Technician educates the utility billing customers about water usage and conservation issues by responding to high bill complaints, requests for meter tests and leak assistance. Assists in keeping other Meter's group members productive.
Hourly Rate $23.26 - $31.42 Hourly
Anticipated starting salary may be up to mid-point depending on candidate’s experience and internal equity.
Essential Functions
- Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:
Inspects sites and buildings to diagnose and trouble-shoot reasons for high water usage.
- Performs quick calculations to assist the public in understanding their utility statements and water usage to resolve a complaint.
- Drives a city vehicle to respond to high bill complaints and leak assistance calls received in Utility Billing.
- Advises and educates the public of possible or potential water usage and conservation issues.
- Collects and distributes to the public various information relating to city utilities.
- Prepares routine correspondence to customers.
- Provides assistance to the Water/Wastewater Operations Supervisor and Water Meter Coordinator.
Minimum Qualifications
Education and Experience:
- A High School diploma or General Educational Development (GED) equivalent.
- One year of training and experience with public contact and meter reading procedures and practices resolving various levels of customer concerns.
Licensing, Certifications and Other Requirements:
- Must possess and maintain a valid, unrestricted driver's license with no major citations within the past 39 months prior to the start date. The Arizona Department of Motor Vehicles requires that out-of-state driver's licenses must be surrendered within 10 days of relocating to the State of Arizona.
- Must possess within six months of hire or promotion and maintain a Grade 1 Operator certification from the Arizona Department of Environmental Quality (ADEQ) within the discipline of Water Distribution.
- Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the city, regardless of whether the employee is approved to remote work.
Other pertinent licenses and/or certifications may be required of some positions depending on division/department/service assignment.
Work Environment/Physical Demands
- Some work is performed in a city office environment, with regular work performed for site visits.
- Exposure to dust, noise, inclement weather, temperature extremes and unpleasant odors.
- Bend, stoop, climb elevations, access paved, gravel and turf areas.
- Operate a motor vehicle safely requiring visual and muscular dexterity.
- Operate various field tools.
- Lift and carry materials weighing up to 50 pounds.
- Drives city vehicles, including a heavy-duty pickup and a right-side driven Jeep, while maintaining constant vigilance to the road and surrounding area.
Benefits
The City of Scottsdale offers a comprehensive benefits package including:
- 12 Paid Holidays, which includes 1 Floating Holiday
- Vacation Accrual; starts at 10.3 hours/month
- Sick Leave Accrual; 8 hours/month
- Medical (which includes behavioral health coverage), Dental and Vision Benefits
- City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
- Tuition Reimbursement; $2,500/year
- Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.27% which includes a Long-Term Disability benefit
- Supplemental Retirement Plans through Nationwide; 457
- Pet Insurance
- Bilingual pay compensation
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability. When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.
This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.